Refund policy
REFUND POLICY
Last updated: August 8, 2026
AUREVEXIES MARKETING LTD sells digital products, including recipe eBooks, cooking guides, meal planners, grocery planners, downloadable culinary content and other digital materials.
Because our products are digital and can generally be accessed immediately after purchase, different rules apply compared with physical goods.
1. DIGITAL PRODUCTS
No physical product is shipped unless a product page specifically states otherwise.
Digital products may be delivered through:
• Email
• Download link
• Order confirmation page
• Customer account
• Private access page
• Another electronic delivery method
2. DIGITAL CONTENT AND CANCELLATION
Where applicable, if you request immediate access to digital content before the end of any statutory cancellation period, you may be asked during checkout to expressly consent to immediate delivery and acknowledge that your cancellation right may be lost once digital supply begins.
Nothing in this policy limits any mandatory consumer rights that apply to you.
3. REFUND REQUESTS
Once digital content has been successfully delivered, accessed or downloaded, we generally do not provide refunds simply because:
• You changed your mind
• The purchase was made accidentally
• You did not read the product description before purchasing
• You expected to receive a physical product
• You do not personally like the recipes, design or format
• You no longer want the product
• Your device or software is incompatible despite compatibility information being made available
• You did not check ingredients, allergens or dietary suitability before purchase
This does not affect any statutory rights you may have.
4. PROBLEMS WITH YOUR DIGITAL PRODUCT
Please contact us if:
• You were charged more than once for the same order
• You received the wrong digital product
• You did not receive access because of a technical problem
• A download file is corrupted or cannot be opened
• The digital product materially differs from its description
• There is an unauthorized transaction associated with your payment method
Where appropriate, we may provide a replacement file, restore access, correct the problem or provide another remedy available under applicable law.
5. HOW TO CONTACT US ABOUT A PURCHASE
Please email:
contact@aurevexmarketing.com
Include:
• Your full name
• Email address used for the order
• Order number, if available
• Product purchased
• Date of purchase
• Description of the problem
We may request additional information to verify the purchase.
6. APPROVED REFUNDS
Where a refund is approved, it will normally be returned to the original payment method.
Processing times after a refund has been issued may depend on your bank or payment provider.
7. CONTACT
AUREVEXIES MARKETING LTD
Company Number: 17360014
Registered Address:
Office 1490, 85 Dunstall Hill
Wolverhampton, WV60SR
United Kingdom
Phone: +44 7537 129355
Email: contact@aurevexmarketing.com
© 2026 AUREVEXIES MARKETING LTD | Company No: 17360014 | All rights reserved.